Customer Success Manager (AI)

Location: France. Remote-friendly, with office access available in Paris and other global locations.

Company

Cohere is a security-first enterprise AI company building foundation models and end-to-end AI products for real-world business applications.

What you will do

• Own customer success, adoption, renewals, and growth for strategic French public sector accounts.
• Build trusted relationships with senior government stakeholders and serve as the primary executive contact.
• Develop success plans aligned with public-sector missions, digital strategies, budgets, and constraints.
• Guide customers through AI use-case identification, pilots, production deployment, and scaling.
• Lead secure AI implementation projects, including sensitive systems and on-premises deployments.
• Represent customer needs internally and at French government forums, working groups, and industry events.

Requirements

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery.
• 3–5+ years working directly with French ministries, regional authorities, or public institutions.
• Experience managing complex strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementations.
• Experience leading AI/ML, cloud, or enterprise software implementations in secure or regulated environments.
• Deep knowledge of French public-sector procurement, technology governance, RGPD, ANSSI standards, accessibility, and sovereignty frameworks.
• Active Confidentiel-Défense or higher security clearance is mandatory; fluent French is essential.

Nice to have

• 3+ years managing GenAI, LLM, or conversational AI implementations.
• Experience with France Relance, France 2030, French defense, intelligence, public safety, or national security organizations.
• Consulting, systems integration, or digital transformation experience with French public-sector clients.

Culture & Benefits

• Remote-friendly work with coworking support and budgets for travel to other offices and annual offsites.
• Six weeks of paid vacation and parental leave top-up for up to six months.
• Health and dental benefits, mental health support, and pension or retirement matching programs.
• Annual enrichment benefits covering arts and culture, fitness and wellness, quality time, and workspace improvements.
• Education and learning stipend plus a $500 home office setup stipend.
• Lunch support, including a weekly stipend or office lunch programs.