Customer Onboarding Manager (DACH)

Location: Remote within Germany, with the listed locations of Berlin, Hamburg, or Munich

Company

hirify.global One is a women-founded B2B SaaS company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration across multiple channels.

What you will do

• Act as the primary customer-facing partner and connect client needs with hirify.global One’s products and features.
• Guide customers through technology adoption and help them achieve their business objectives.
• Develop and maintain account plans to identify opportunities for increasing customer value.
• Build trusted-adviser relationships and maintain customer satisfaction.
• Plan strategies, prioritize escalated issues, and drive their resolution.
• Collaborate with engineers, developers, product specialists, and design teams while contributing customer feedback and product ideas.

Requirements

• Experience in customer-facing roles such as customer success, project management, or strategic consulting.
• Ability to collaborate with customers and build strong relationships, including at the executive level.
• Strong written and verbal communication, listening, project management, and time management skills.
• Strong communication skills in both English and German are required.
• Self-motivated, technology-oriented, detail-focused, and comfortable in a fast-paced startup environment.
• Interest in testing, measuring, and improving outreach and follow-up effectiveness.

Culture & Benefits

• Work with a diverse international team representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access learning and development platforms including LinkedIn Learning, Blinkist, and MasterClass.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.