Customer Success Manager (DACH)

Location: Remote, based in Berlin, Munich, or Hamburg, Germany

Company

hirify.global One is a B2B SaaS company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration across multiple channels.

What you will do

• Act as the primary customer-facing contact and trusted advisor for clients.
• Understand customer objectives and recommend suitable products and features.
• Monitor and facilitate customer adoption and effective use of the platform.
• Develop account plans and identify opportunities to increase customer value.
• Coordinate with engineers, developers, and product specialists to resolve technical and escalated issues.
• Share market trends, unmet needs, and product ideas with internal teams.

Requirements

• Previous experience in customer success, account management, strategic consulting, or another customer-facing role.
• Experience building strong customer relationships, including at executive level.
• Strong written and verbal communication, listening, project management, and time management skills.
• Strong communication skills in English and German.
• Interest in testing, measuring, and improving outreach and follow-up effectiveness.
• Ability to work in a fast-paced startup environment and support clients with technology solutions.

Culture & Benefits

• Work with a diverse international team representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.