Technical Account Manager

Location: Salem, NH, USA; travel to hirify.global, partner, and customer locations may be required.

Company

hirify.global is a global technology company that uses software and automated fulfillment systems to help brands store and move goods more efficiently.

What you will do

• Build trusted relationships with assigned partners and help them succeed with hirify.global products.
• Review technical cases, track progress, and communicate status with internal and external stakeholders.
• Lead technical and business-outcome meetings and act as a problem solver for customers and partners.
• Create issue-resolution documentation, monitor system performance, and recommend solutions.
• Work with Sales, R&D, Service, and Support teams to ensure readiness and share partner feedback.
• Deliver training, conduct service reviews, and proactively improve product utilization and reduce incidents.

Requirements

• 3+ years of hands-on experience in a mechanical or electrical role.
• At least 1 year of experience in a customer-facing technical role.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Mechatronics.
• Strong communication skills for technical and business discussions with different audiences.
• Customer- and partner-centric approach, analytical mindset, and attention to detail.
• Ability to travel to hirify.global, partner, and customer locations as necessary.

Culture & Benefits

• Supportive and rewarding work environment.
• Medical, dental, and vision plans, plus a company-contributed HSA.
• Paid time off, 12 holidays, paid exercise and volunteer time, and paid parental leave.
• 401(k) plan with employer match and discretionary profit sharing.
• Educational assistance, professional development, and mentorship or coaching programs.
• Life, disability, and employee assistance insurance programs.