19 часов назад
Training Specialist - Independent Contractor
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Training Specialist - Independent Contractor (Customer Training): Delivering virtual, webinar, group, individual, and in-person product training for Diligent customers with an accent on product adoption, customer satisfaction, and clear learning content. Focus on creating training resources and videos, managing training activities, and responding effectively to customer needs and unexpected situations.
Location: Guadalajara, Jalisco, Mexico. Hybrid work model with onsite attendance expected at least 50% of the time for candidates within commuting distance of a office location.
Company
provides AI-powered governance, risk, and compliance SaaS solutions through the One Platform.
What you will do
- Deliver engaging initial and ongoing product training through virtual conferences, webinars, group sessions, individual sessions, and in-person workshops.
- Use tools such as Zoom, Microsoft Teams, and BigMarker to manage training delivery.
- Create learning resources, customer-facing training videos, and other educational content using tools such as iSpring and Iorad.
- Observe customer interactions and identify appropriate lead-generation opportunities.
- Log training activities accurately and handle customer requests, queries, and related administrative work.
- Travel occasionally for professional development, customer workshops, or internal meetings.
Requirements
- 0–3 years of relevant professional experience.
- Strong planning, organization, and time-management skills.
- Customer-focused mindset and commitment to excellent service.
- Effective interpersonal, communication, presentation, and facilitation skills.
- High energy, professionalism, resourcefulness, and the ability to remain calm in unexpected situations.
- Ability to work under the stated hybrid model and onsite at least 50% of the time when within commuting distance of a office.
Nice to have
- Experience creating learning content or training materials.
- Experience with iSpring, Iorad, and video editing.
Culture & Benefits
- Fixed-term independent contractor engagement expected to run through December 31, 2026, with possible extension based on business needs.
- Services are invoiced directly on a monthly basis and paid as a fixed monthly professional fee.
- This professional services engagement is not eligible for company-sponsored benefits.
- Collaborative, customer-centric culture focused on innovation, learning, diversity, and positive impact.
- Global teams with office hubs across North America, Europe, Asia, and Australia.
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