Senior Technical Account Manager, Federal (Spanish Speaking)

Location: Brooklyn, NY or Washington, DC, with hybrid work flexibility; remote candidates may be considered. Regular travel to Mexico is required.

Salary: $150,000–$175,000 USD annual base salary, plus potential equity and variable compensation.

Company

hirify.global provides an AI-powered product network that helps governments and businesses build a more resilient and secure global economy while keeping trade flowing.

What you will do

• Lead onboarding and adoption for new users, including training, technical support, and relationship-building with user groups and mission leaders.
• Provide analytical support to help customers optimize their experience and realize value from the platform.
• Lead customer touchpoints and deliverables that connect hirify.global’s value to customer missions.
• Serve as the first point of contact for support requests and coordinate resources to resolve issues.
• Coordinate with implementation engineering to ensure successful technical delivery and synthesize customer feedback for Product.
• Partner with Account Executives on account growth, expansion opportunities, and relationship-building in Mexico.

Requirements

• Native-level Spanish fluency required.
• 5+ years of experience in account management, delivery, or consulting.
• Experience with complex data platforms and Spanish-speaking public-sector or enterprise customers is preferred.
• Demonstrated success expanding accounts year over year.
• Strong understanding of SaaS financial metrics and ability to make data-informed decisions.
• Ability to learn data fusion and machine learning fundamentals and communicate product value to technical and commercial audiences.

Culture & Benefits

• Flexible Time Off designed to support work-life balance.
• Paid parental leave of up to 26 weeks for birthing parents and up to 14 weeks for non-birthing, adoptive, and foster parents.
• Medical, vision, dental, HSA, and FSA benefits with employer contributions.
• Life, disability, and AD&D insurance, plus a 401(k) savings program.
• Commuter benefits, wellness resources, pet insurance, and employee assistance support.
• Values-driven environment centered on trust, resilience, stewardship, and courage.