Senior Customer Success Manager

Location: United States; hybrid near hirify.global hubs in Austin, New York City, San Francisco, or Arlington, with fully remote work available for candidates not located near a hub. Hybrid employees work from a local office at least 2 days per week or 8 days per month. The role is open across the US and requires client travel.

Base salary: $140,800–$176,000 plus commission in New York City, San Francisco, and Seattle; $126,720–$158,400 plus commission in other US locations.

Company

hirify.global provides a Human Transformation Platform focused on helping organizations and their employees achieve measurable personal and business outcomes.

What you will do

• Build executive sponsorship, strengthen customer relationships, and advocate for customer outcomes.
• Develop value-based recommendations that align the platform with customer strategies, challenges, and desired outcomes.
• Monitor account health, adoption, value realization, stakeholder alignment, and early risk indicators.
• Lead problem-solving, risk mitigation, customizations, and customer-centric projects across multiple workstreams.
• Coordinate cross-functional delivery teams to scope, sequence, document, and execute enterprise programs on time.
• Communicate program status, risks, and outcomes to customer and internal stakeholders, including VP and C-suite sponsors.

Requirements

• 7+ years of software and/or service delivery experience.
• 7+ years leading enterprise-wide SaaS platform deployments involving operational and technical delivery.
• Strong communication skills with executive, business, and technical stakeholders.
• Experience influencing cross-functional teams and navigating complex organizations independently.
• Strong program and project management skills; Scrum or Agile experience is a plus.
• Extensive experience advising, coaching, influencing, and building relationships with executive-level clients at Fortune 1000 companies.

Culture & Benefits

• Access to hirify.global coaching for the employee and a friend or family member.
• Medical, dental, and vision insurance, flexible paid time off, and federal/statutory holidays.
• Four hirify.global Inner Workdays, five volunteer days, and a learning and development stipend.
• Company-wide summer and winter breaks.
• Charitable contribution of the employee’s choice and 401(k) self-contribution.
• Hybrid collaboration with remote flexibility for employees outside hub locations.