Senior Customer Quality Engineer

Location: Salem, NH, USA

Company

hirify.global develops solutions designed to store and move things for everyone, everywhere.

What you will do

• Lead end-to-end investigations and resolution of product and service non-conformances at customer sites.
• Facilitate cross-functional root-cause analysis using 5 Why, 8D, and similar structured methodologies.
• Define, coordinate, and verify corrective and preventive actions.
• Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities.
• Develop practical quality processes, metrics, and governance as the organization scales.
• Build alignment across departments while balancing customer expectations, technical realities, and business priorities.

Requirements

• Degree in Engineering, Science, Computing, or a related technical discipline.
• 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.
• Experience leading complex cross-functional investigations through corrective-action implementation.
• Experience improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
• Working knowledge of 8D, 5 Why, FMEA, risk assessment, SCAT, statistical analysis, Lean, TPS, or Six Sigma.
• Strong analytical, structured problem-solving, stakeholder-management, influencing, and communication skills.

Nice to have

• Training or certification in Quality Management, Continuous Improvement, or related methodologies.
• Experience working directly with customers, suppliers, or field operations.

Culture & Benefits

• Medical, dental, and vision plans.
• Health Savings Account with a company contribution.
• Paid time off, 12 holidays, paid exercise time, paid volunteer time, and paid parental leave.
• Retirement 401(k) plan with a 7% employer match.
• Educational assistance, professional development, and mentorship or coaching programs.
• Life insurance, disability insurance, and employee assistance programs.