Implementation Consultant (SaaS)

Location: Lyon, France; hybrid workplace with 2 days of remote work after the trial period

Salary: €38–€45 per year

Company

hirify.global is a fast-growing European SaaS scale-up providing cash-flow management, supplier payment, and receivables solutions for SMB and mid-market companies.

What you will do

• Guide and train new customers throughout onboarding, from initial setup to full activation and autonomy.
• Manage and develop a portfolio of B2B customers by understanding their industries, challenges, and needs.
• Build daily relationships with users and decision-makers while ensuring a high-quality customer experience.
• Implement retention strategies and maintain strong NPS and CSAT indicators.
• Share customer feedback with Tech and Product teams and beta-test prototypes.
• Drive growth through upselling, referrals, and contributions to team performance.

Requirements

• Degree from a top business school, ideally with a specialization in finance, audit, or accounting.
• 2–3 years of experience, ideally in client relations or B2B customer relations.
• Excellent French proficiency required for full business conversations.
• Strong written and verbal communication, persuasion, sales, prioritization, and multitasking skills.
• Curiosity, fast learning ability, teamwork, ambition, and a willingness to share knowledge.

Nice to have

• Experience in B2B SaaS and startups.
• Background in finance, audit, or accounting.

Culture & Benefits

• Permanent full-time employment in a fast-growing startup environment.
• Opportunity for rapid career advancement within the Customer Success team.
• Entrepreneurial, educational environment with autonomy and daily challenges involving SME executives and CEOs.
• New 1,000 m² offices at Gare de Vaise in Lyon.
• Swile meal vouchers, monthly afterworks, and a collaborative team atmosphere.