Customer Success Manager II, Enterprise (SaaS)

Location: San Francisco, United States; the role includes time onsite with customers and may involve international travel.

Salary: $94,620–$102,000 per year base pay for candidates based in the United States. Expected OTE is $114,275–$120,000 per year, including bonus or commission.

Company

hirify.global is a customer engagement SaaS platform that helps brands create personalized experiences through cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.

What you will do

• Partner with Account Executives to drive renewals, retention, net retention, and commercial alignment.
• Act as the primary contact and strategic advisor for enterprise customers.
• Build shared Success Plans, provide enablement and product guidance, and drive feature adoption.
• Analyze product usage to identify account health risks, growth opportunities, and upsell potential.
• Maintain customer relationships through regular check-ins, events, and Executive Business Reviews while gathering product feedback.
• Coordinate with Technical Support, Industry Solutions, Deliverability Services, and onboarding teams to provide continuous customer support.

Requirements

• 2–5 years of relevant experience in Customer Success, Onboarding, Implementations, or Project Management.
• Experience managing complex accounts or projects involving sophisticated clients, multiple stakeholders, and competing priorities.
• Excellent written and verbal communication, follow-up, relationship-building, and time-management skills.
• Domain knowledge in at least two areas including SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or HTML/programming.
• Willingness to spend time onsite with customers and travel internationally.

Culture & Benefits

• Collaborative, transparent, inclusive culture focused on autonomy, accountability, curiosity, and teamwork.
• Hybrid ways of working and a curated in-office experience designed to support community and innovation.
• Equity opportunities, retirement and employee stock purchase plans, and flexible paid time off.
• Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits.
• Professional development through career pathing, learning platforms, and an annual learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and AI-assisted recruitment with opt-out and manual review options.