US Customer Success Leader (AI)

Location: New York, United States; office-first and primarily in person

Compensation: $260,000–$340,000 OTE

Company

hirify.global is a Sequoia-backed startup building an AI product layer that helps companies turn scattered knowledge and tools into coordinated execution with customizable agents.

What you will do

• Define and lead the Customer Success approach for hirify.global’s US customers.
• Own a portfolio of strategic, high-complexity B2B SaaS accounts from deployment through adoption, value realization, renewal, and expansion.
• Coordinate CSMs, Deployment Strategists, Solutions Engineers, Sales, and Product around shared customer outcomes.
• Create customer segmentation, operating rhythms, health processes, success plans, escalation practices, and repeatable playbooks.
• Represent US customer needs internally and help Product prioritize recurring needs and gaps.
• Coach post-sales team members and define the roles, capabilities, and hiring plan for the growing US organization.

Requirements

• Experience as an excellent Customer Success Manager, Account Manager, or Post-Sales Leader.
• Experience owning strategic B2B SaaS customers through deployment, adoption, renewals, and expansion.
• Experience leading or deeply coordinating multiple post-sales functions, including Customer Success, deployment, professional services, or solutions engineering.
• Strong judgment in customer segmentation, account prioritization, resource allocation, executive communication, and value articulation.
• Comfort working with technical products and complex customer environments, translating between business priorities, product capabilities, and execution.
• Willingness to work in an office-first, in-person environment in New York.

Culture & Benefits

• Office-first culture with a beautiful office in SoHo, New York.
• Flexibility to work from home when it better supports the work being done that day.
• Significant equity package in a Sequoia-backed startup.
• Health insurance for employees and dependents.
• New MacBook Pro or Linux machine and supporting equipment.
• Regular team events, offsites, and opportunities to travel to Paris multiple times a year.