Customer Onboarding & Success Manager - Public Sector

Location: Hybrid, based in Paris, France

Company

hirify.global provides a platform used by public institutions and freelancers, supported by international operational, product, and technology teams.

What you will do

• Lead onboarding, training sessions, and product demonstrations for ministries, local authorities, and public institutions.
• Manage the operational execution and tracking of public tenders, framework agreements, purchase orders, and contract renewals.
• Oversee public-sector administrative and budgetary workflows, including quotes, purchase orders, legal commitments, activity reports, and budget consumption.
• Centralize requests from public decision-makers, resolve operational incidents, and maintain beneficiary satisfaction.
• Apply contractual expertise covering CCTP, CCAP, CCAG, and service-level agreements.
• Identify process issues and collaborate with Ops, Product, and Tech teams to automate and adapt the platform to public-sector requirements.

Requirements

• Previous public-sector experience is mandatory.
• Experience managing complex client relationships, onboarding large accounts, or handling operational contracts.
• Knowledge of public administration, public procurement, purchase orders, Chorus Pro, and budgetary validation workflows.
• Strong organization, diplomacy, interpersonal skills, and ability to resolve complex stakeholder issues.
• Advanced proficiency with Gsheet/Excel, Notion, and Looker, plus interest in AI applications.
• Native or fluent French is essential; professional English is required.

Culture & Benefits

• Hybrid policy combining office and home working.
• First-week onboarding at the Paris office covering culture, products, and services.
• Stock options for every employee.
• Lunch vouchers, 50% transport reimbursement, healthcare insurance, and 8–12 RTT days per year.
• Gymlib/Wellpass participation, annual team-building events, and a fully paid one-month sabbatical every three years.
• Books relevant to the business can be ordered without an approval process.

Hiring process

• Initial Talent Acquisition call lasting 30–45 minutes.
• Interview with the future manager lasting 45–60 minutes.
• Home assignment followed by a final interview with a C-level executive.