Customer Success Manager (Sales)

Location: Paris, France; hybrid work arrangement. A valid visa for France is required.

Company

hirify.global and Crayon have joined to form a global software and cloud solutions provider operating across more than 70 countries with over 13,000 professionals.

What you will do

• Manage quote creation, order processing, and daily customer and partner requests.
• Maintain regular contact with an assigned portfolio of major enterprise accounts.
• Provide licensing support in collaboration with cross-functional teams.
• Coordinate with Account Managers, Finance, Back Office, Procurement, and internal support teams.
• Drive timely resolution of customer escalations.
• Build knowledge of software industry trends through training and collaboration with software publishers.

Requirements

• Experience supporting sales teams in acquiring, retaining, and growing customer relationships.
• Ability to manage priorities, high volumes of work, and tight deadlines.
• Strong relationship-building, verbal, and written communication skills.
• Ability to work independently, show initiative, and adapt to change.
• Understanding of operational policies, processes, and procedures, including research, planning, and scheduling.
• Professional-level English and French; valid visa for France required.

Culture & Benefits

• Work in a global, collaborative environment across borders and functions.
• Access to learning and development programs.
• Opportunities to develop expertise in cloud, software, data, and AI.
• Inclusive workplace with reasonable adjustments available during the recruitment process.