Technical Account Manager (Cybersecurity)

Location: US - New York City; hybrid work with 3 days per week in the Soho, NYC office

Salary: $120,000–$155,000 annual base pay, depending on experience and skill set; annual bonus target available under plan terms

Company

hirify.global provides real-time bot and agent trust management, using AI-driven traffic analysis to protect websites, applications, APIs, and MCPs from fraud and automated attacks.

What you will do

• Guide customers through onboarding, implementation, integration, optimization, and daily use of hirify.global solutions.
• Manage customer projects and technical initiatives to ensure successful delivery.
• Lead regular technical committees, track action items, identify risks, and align internal and external stakeholders.
• Answer technical questions and resolve issues affecting product reliability and speed while communicating investigations and outcomes.
• Monitor customer health from a technical perspective and drive multiple projects while maintaining customer satisfaction.
• Participate in an occasional scheduled weekend on-call rotation for escalations, critical incidents, and business continuity.

Requirements

• At least 2 years of experience with B2B/SaaS solutions or cybersecurity products.
• Working experience with Apache, AWS, CDNs such as Akamai, Cloudflare, and Fastly, Lambda@Edge, Nginx, and WAFs.
• Strong understanding of HTTP, website hosting and architecture, mobile applications, internet components and flows, and OSI layers.
• Ability to prioritize, structure, and communicate effectively while driving multiple projects simultaneously.
• Fast-learning, curious, autonomous, collaborative, and customer-driven approach.
• Familiarity with agentic or AI-assisted configuration tools and workflows.

Nice to have

• Experience working with threat research teams and performing deep dives into data.
• Familiarity with Kibana and Elasticsearch.

Culture & Benefits

• Hybrid work setup with access to the Soho, NYC office.
• $50 monthly allowance for employees coming to the office at least 10 days per month.
• $500 home office stipend.
• Medical, dental, and vision insurance options, plus 401(k) eligibility and matching.
• 27 PTO days, 12 national holidays, professional development support, and company events.
• Parent-care gifts and care packages.

Hiring process

• Initial conversation with a Talent Acquisition Specialist.
• Meeting with the Customer Value Engineering Manager for AMER, followed by a technical assessment and peer interview.
• Final one-on-one meeting with the CEO.