Software Support Engineer (Robotics)

Location: Wilmington, Massachusetts, USA; hybrid schedule with two days per week onsite at headquarters and two days remote

Salary: $82,000–$113,300 per year, plus medical, dental, vision, disability, 401(k), PTO, and other benefits.

Company

hirify.global develops AI-powered robotic and software platforms for high-density warehouse automation and supply chain operations.

What you will do

• Act as a technical escalation point for live customer-site operations and resolve production-impacting system issues.
• Support incident response through triage, mitigation, escalation coordination, stakeholder communication, and root cause analysis.
• Monitor system performance, respond to alerts, and maintain high availability and reliability across automation systems.
• Partner with Software, Hardware, Systems, Controls, Operations, and Engineering teams to troubleshoot issues and improve system stability.
• Support software, system, and network updates, including validation and deployment-readiness activities.
• Create dashboards, reports, runbooks, technical documentation, training materials, scripts, and workflow improvements.

Requirements

• Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
• At least 2 years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
• Experience with production-system support, incident response, escalation management, root cause analysis, and operational documentation.
• Proficiency with Linux/Unix environments and scripting languages such as Python.
• Familiarity with automation, controls, or material-handling systems, including PLCs, VFDs, motion control, or servo tuning; hands-on electrical and mechanical troubleshooting experience is required.
• Ability to work a hybrid schedule in Wilmington, MA, including two onsite days per week, and participate in the Wednesday–Saturday 10x7 operational support model with on-call rotations.

Nice to have

• Allen-Bradley ControlLogix experience.
• Experience with Tableau, Power BI, or similar dashboard and reporting tools.
• Exposure to databases, data warehouses, or knowledge-based systems.

Culture & Benefits

• Work with a Tier 2 NOC supporting automation and robotics across 19 global installations.
• Up to 10% travel to client and customer locations may be required; a valid driver’s license is required.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits are provided.
• Expenses are reimbursed bi-weekly after being managed by the employee.