Application Support Engineer (Robotics)

Location: Redwood City, California, United States; on-site with up to 80% of time stationed at customer locations. Customer-site assignments may last several weeks or months and involve warehouse conditions, prolonged standing, and walking.

Salary: $120,000–$160,000 per year, plus potential benefits and equity depending on eligibility.

Company

hirify.global develops software-driven, hardware-agnostic robotic systems for warehouse automation and physical AI applications.

What you will do

• Support new product introductions, software commissioning, system testing, calibration, and pilot deployments at customer sites.
• Own Tier 2 application and software incidents, analyzing logs, telemetry, SQL/NoSQL data, and container metrics.
• Reproduce failures, create workarounds and scripted hot-fixes, and coordinate permanent resolutions with Engineering.
• Tune alerts, dashboards, and anomaly detection; use Portal, Foxglove, Kibana, ArgoCD, and Grafana to improve observability.
• Write SOPs, runbooks, knowledge-base articles, CLI tools, and diagnostic scripts in Python and Bash.
• Facilitate and approve merge requests for P2–P3 bug fixes and provide real-time guidance to field application teams.

Requirements

• Bachelor’s degree in engineering or Computer Science, or equivalent practical experience, with demonstrable coding skills.
• 2+ years of experience in SaaS, DevOps, Site Reliability, or Application Support for customer-facing production systems.
• System-level troubleshooting skills across Linux, TCP/IP, VLANs, VPNs, Docker, Kubernetes, and cloud services such as AWS, GCP, or Azure.
• Ability to read and write Python, Bash, and SQL for diagnostics and small tooling projects.
• Willingness and ability to work on the warehouse floor, power-cycle, jog, and calibrate humanoid robots; this is not a desk-only role.
• Ability to work extended hours or on-call rotations for high-severity incidents and communicate technical findings clearly to customers.

Nice to have

• Experience supporting AI/ML inference platforms, model drift, or retraining pipelines.
• Familiarity with message queues, real-time data buses, industrial automation, or warehouse management systems.
• Knowledge of CI/CD workflows, GitHub Actions, ArgoCD, feature-flag rollouts, robot kinematics, and perception pipelines.

Culture & Benefits

• Work in a multidisciplinary robotics and physical AI environment.
• Collaborate with Technical Assistance Center, Product Support, Product, Application Engineering, and customer-facing teams.
• Access a total rewards package that may include comprehensive benefits and equity, depending on eligibility.
• Contribute to systems already operating in production and supporting warehouse automation customers.