Customer Success Engineer (Cloud)

Location: United Kingdom (remote)

Company

hirify.global provides a cloud data platform that unifies file and object storage across data centers, edge environments, and public clouds for demanding enterprise workloads.

What you will do

• Troubleshoot hirify.global products across on-premises and cloud file systems, including infrastructure, permissions, performance, and general file system issues.
• Prioritize and drive complex escalated customer issues through complete resolution.
• Work with sales, product, and engineering teams to resolve customer issues quickly.
• Provide engineering and product feedback on cloud product gaps and improvements.
• Collaborate with peers and mentors on complex technical issues while expanding cloud technology expertise.

Requirements

• Must have the right to work in the UK without visa sponsorship.
• 5–7 years of experience in customer-facing roles, including 1–3 years troubleshooting cloud environments.
• Working knowledge of major cloud platforms, including compute, storage, networking, and identity management services.
• Basic network troubleshooting skills and familiarity with Linux and Windows operating systems.
• Familiarity with Windows Active Directory or LDAP, file permissions, and access control in cloud environments.
• English is the primary customer support delivery language; excellent written and verbal communication skills are required.

Nice to have

• Python programming skills.
• Relevant cloud certifications, such as AWS Certified SysOps Administrator or Microsoft Certified: Azure Administrator Associate.
• Additional language skills.

Culture & Benefits

• Open and collaborative culture focused on customer outcomes.
• Ownership, knowledge sharing, data-driven experimentation, and diverse perspectives are encouraged.
• hirify.global supports mission-critical workloads for more than 1,100 customers and manages exabytes of data.