Staff Technical Account Manager (AI)

Location: Boston, MA; hybrid

Salary: $150,000–$170,000 per year, plus equity and commission

Company

hirify.global provides an AI ROI platform and financial control plane that connects cloud and AI spending with business outcomes across providers.

What you will do

• Lead strategic customer onboarding, implementation initiatives, joint success planning workshops, analysis, testing, and support.
• Advise customers on cloud cost intelligence, resource usage, reservations, tagging strategies, COGS, unit cost trends, and AI ROI.
• Build strategic relationships across engineering, operations, finance, and executive stakeholders, including conducting executive business reviews.
• Drive adoption, retention, and expansion for strategic customers with more than $300k ARR, while monitoring KPIs and NPS.
• Represent the customer voice across customer success, product, engineering, and go-to-market teams.
• Mentor and coach TAMs and develop scalable technical solutions, standards, playbooks, and runbooks.

Requirements

• 7+ years consulting on AWS, GCP, and/or Azure services or solutions.
• 7+ years of experience as a Technical Account Manager, DevOps professional, or in a related role within a B2B SaaS environment.
• Experience developing and communicating financial analysis and cloud-service optimization recommendations to technical and finance teams.
• Expertise in cloud spend and resource reservations, tagging and labeling strategies, and customer data analysis.
• Advanced Excel skills, including VLOOKUPs, index matches, named ranges, and pivot tables.
• Experience building BI dashboards and expert SQL authoring skills.

Nice to have

• AWS, GCP, and/or Azure certifications, including FinOps Practitioner, FinOps Engineer, FOCUS, or AWS Solutions Architect.
• Experience with QuickSight, Looker, Domo, Tableau, or similar BI tools.

Culture & Benefits

• Collaborative, fast-moving environment focused on ownership, creativity, curiosity, and direct impact.
• Opportunities to work with cloud and AI technologies and complex cost-management challenges.
• Compensation includes equity and commission in addition to base salary.