Customer Success Manager (Azure/Databricks)

Location: Fully remote within the United States

Salary: $135,000–$155,000 annually

Company

hirify.global delivers IT services and solutions that support government agencies and Veterans Affairs data modernization initiatives.

What you will do

• Manage a portfolio of internal customers and build relationships with stakeholders from analysts and developers to directors.
• Support onboarding, access provisioning, user intake, and post-provisioning engagement for VA data platforms.
• Help users work with cloud data environments, Azure resources, Databricks workspaces, storage structures, and DevTest data access.
• Coordinate with product, engineering, support, Databricks subject-matter experts, and customer enablement teams to resolve issues and improve adoption.
• Create success plans, playbooks, engagement templates, knowledge articles, and process documentation.
• Support migrations, decommission resources, manage parallel projects, and report progress on recurring customer issues and operational data requests.

Requirements

• Bachelor’s degree in information technology, engineering, or a technical discipline, or equivalent experience.
• 8 years of experience in project management or a similar role, including at least 3 years in customer success, account management, or a related field.
• Experience managing technical products for enterprise accounts and building relationships across complex organizations.
• Proficiency with PowerPoint templates, spreadsheets, pivot tables, database connections, and queries.
• Strong troubleshooting, analytical, communication, customer service, and documentation skills.
• Ability to obtain and maintain a suitability/Public Trust clearance.

Nice to have

• Experience supporting federal agencies, particularly Veterans Affairs.
• Experience in data analytics, cloud computing, Azure, Databricks, SQL, or Python.
• Experience creating playbooks, engagement templates, process improvements, and team infrastructure.
• Experience troubleshooting Azure resources, provisioning changes, storage structures, Databricks access, and resource errors.

Culture & Benefits

• Flexible work environment.
• Employee Assistance Program, corporate discounts, and pet insurance.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral Bonus Program and Internal Mobility Program.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometric ID verification and background screening, including criminal history, education, and employment verification.