Customer Success Manager (Remote) (Azure)

Location: Fully remote within the United States

Salary: $135,000–$155,000 annually

Company

hirify.global delivers IT services and solutions that transform government operations and support federal agencies.

What you will do

• Manage a portfolio of internal customers and build relationships with analysts, developers, directors, and other stakeholders.
• Support onboarding, access provisioning, user intake, and customer support for VA Data Modernization platforms.
• Help users work with cloud data environments, Azure resources, Databricks workspaces, DevTest data, and workspace functionality.
• Coordinate migrations, resource setup, workload migration, and decommissioning with on-premises teams.
• Track customer value, document success plans and stakeholder information, and create playbooks, templates, and knowledge articles.
• Identify recurring issues, troubleshoot blockers, coordinate cross-functional teams, and drive issues and parallel projects to resolution.

Requirements

• Bachelor’s degree in information technology, engineering, or a related technical discipline, or equivalent experience.
• At least 8 years of experience in project management or a similar role, including 3+ years in customer success, account management, or a related field.
• Experience managing technical products for enterprise accounts and helping customers achieve business outcomes.
• Proficiency with PowerPoint templates, spreadsheets, pivot tables, database connections, and query building.
• Strong troubleshooting, problem-solving, analytical, communication, customer service, and documentation skills.
• Ability to obtain and maintain a suitability/Public Trust clearance.

Nice to have

• Experience supporting federal agencies, especially Veterans Affairs.
• Experience in data analytics, cloud computing, or an early-stage or high-growth company.
• Knowledge of cloud computing, data and analytics, SQL, or Python.
• Experience with Microsoft Azure, Azure storage structures, Databricks, resource provisioning, change requests, and access troubleshooting.

Culture & Benefits

• Meaningful work supporting government IT transformation.
• Collaborative work environment and flexible work environment.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Employee assistance program, corporate discounts, pet insurance, referral bonuses, and internal mobility opportunities.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID is required.
• Enhanced biometric identity verification and a background check covering criminal history, education, and employment history.