Senior Designated Support Engineer (High-Performance Storage)

Location: Remote from India, based in the Pune office region; occasional travel within APAC may be required.

Company

hirify.global provides high-performance storage platforms and related infrastructure solutions for enterprise and large-scale computing environments.

What you will do

• Provide advanced technical support for hirify.global storage solutions across APAC customer environments.
• Own complex escalations and high-priority incidents, including troubleshooting Lustre parallel file systems and large-scale storage platforms.
• Work with customer administrators, infrastructure teams, and global engineering and support teams through the follow-the-sun model.
• Develop and execute test plans for upgrades, maintenance activities, and troubleshooting.
• Improve internal troubleshooting tools, support processes, and technical documentation.
• Mentor junior support engineers and contribute to customer success, root-cause analysis, and knowledge sharing.

Requirements

• 7+ years of experience in technical support, systems engineering, or infrastructure engineering.
• Deep experience with Linux-based storage or high-performance computing environments and enterprise post-sales infrastructure.
• Extensive experience administering, implementing, or supporting Lustre parallel file systems.
• Strong knowledge of storage technologies including RAID, erasure coding, distributed storage, and large-scale storage architectures.
• Solid networking knowledge covering Ethernet, TCP/IP, routing, InfiniBand, and network troubleshooting.
• Strong customer communication, stakeholder management, and complex technical troubleshooting skills.

Nice to have

• Experience with Spectrum Scale or StorNext parallel file systems.
• Shell, Python, or Perl scripting and debugging experience.
• Familiarity with NFS, CIFS/SMB, S3, FTP, SFTP, Active Directory, and LDAP.

Culture & Benefits

• Distributed collaboration across APAC, EMEA, and Americas support teams.
• Rotating on-call schedule for APAC customer environments.
• Flexible working hours to support APAC time zones and global customer operations.
• Opportunities to mentor colleagues and contribute to product quality through field feedback.