Senior Technical Support Engineer (SaaS)

Location: Remote-first, must be based in the UK with the independent right to work and no sponsorship requirement. The role supports customers across multiple time zones and may participate in an on-call rota. hirify.global is headquartered in Belfast, Northern Ireland, with regular team activities and offsites.

Company

hirify.global is a Series C SaaS company providing cloud-native artifact management and software supply chain security, governance, and distribution for organizations worldwide.

What you will do

• Provide technical support for product-related customer issues, inquiries, and challenges.
• Diagnose, troubleshoot, and reproduce complex issues in local environments to identify root causes and deliver solutions.
• Build and maintain third-party integrations, including Terraform, GitHub Actions, and CircleCI.
• Create and maintain knowledge base articles, FAQs, and other customer-facing documentation.
• Represent customer feedback, feature requests, and product insights to the development team.
• Participate in an on-call rota supporting customers across multiple time zones.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in technical product support, a similar role, or software development.
• Strong application programming experience with Java, Python, or JavaScript.
• Knowledge of software packaging and distribution concepts and tools.
• Excellent problem-solving, troubleshooting, and communication skills for technical and non-technical audiences.
• Must be based in the UK and have the right to work independently without requiring sponsorship.

Nice to have

• Experience building, testing, deploying, debugging, and maintaining complex production systems or contributing to open-source ecosystems.
• Familiarity with UNIX-like systems, cloud infrastructure, storage systems, source control, and continuous integration.
• Experience with artifact and package management, software supply chains, AWS, or open-source projects.
• Knowledge of REST, GraphQL, gRPC, Docker, OCI, ORAS, Kubernetes, Sigstore, Cosign, Grafeas, Kritis, or metadata provenance.

Culture & Benefits

• Remote-first work environment with flexible working policies.
• Comprehensive health, dental, and vision insurance.
• Generous annual leave, paid time off, and family-friendly wellbeing benefits.
• Professional development budgets for equipment, books, conferences, travel, training, and certifications.
• Equity opportunity and the chance to contribute to a fast-growing Series C company.
• Regular team activities and all-hands offsites, including events in Belfast.