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12 часов назад

Customer Success Engineer

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

middle

Английский

Страна

US/Canada

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Engineer: Supporting customers by debugging issues, optimizing queries, and managing technical outcomes with an accent on clear communication and root cause analysis. Focus on building trust in customer Slack channels and creating technical documentation examples.

Location: Must be based in the US or Canada

Company

hirify.global is a technology company focused on high-performance search solutions.

What you will do

Debug customer issues and optimize database queries.
Write technical examples and documentation.
Engage directly with customers in Slack channels to solve technical problems.
Take ownership of customer outcomes and success.

Requirements

Must be based in the US or Canada
Strong writing skills with the ability to explain complex ideas simply.
Comfortable working in Linux terminals and reading system logs.
Proficiency in Python or JavaScript/TypeScript for reproducing issues.
Systematic approach to troubleshooting and root cause analysis.
Ability to build trust and maintain productivity in high-pressure situations.

Nice to have

Experience with Kubernetes.
Background in vector search or full-text search.
Experience with major cloud platforms.

Culture & Benefits

Hardcore and whimsical team culture.
Value placed on taking initiative and showing results over telling.
Focus on making complex systems easy to use and understand.
Commitment to acting as an extension of the customer's team.

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