Client Services Associate (Collectibles)

Location: Onsite in Plano, Texas, five days per week; candidates must be authorized to work in the United States. Approximately 40% travel is required.

Hourly rate: $21.50.

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Provide in-person customer service for PSA, PCGS, PSA/DNA, and WATA drop-off orders, pickups, memberships, procedures, policies, and promotions.
• Schedule and coordinate customer drop-offs and pickups, ensuring accurate submission forms, proper item handling, and delivery to Receiving.
• Assist with order, pricing, payment, shipping, address, and submission issues in partnership with Security, Sales, Logistics, Operations, Finance, Customer Care, and Shipping.
• Support VIP submitters and high-value submissions while maintaining a first-class guest experience.
• Respond to customer inquiries and complaints by phone, email, live chat, written correspondence, and social media.
• Represent hirify.global at trade shows and special events when needed, and identify customer success stories for Marketing.

Requirements

• Must work onsite in the Plano, TX office five days per week.
• U.S. work authorization is required; employment eligibility is verified through e-Verify.
• Valid driver’s license and ability to travel up to 40% for shows and special events.
• Associate degree or equivalent preferred, and/or 4+ years of customer care or hospitality experience.
• Clear and persuasive verbal communication, exceptional written communication, interpersonal skills, teamwork, and timely problem-solving ability.
• Experience with Navision, grading system manifesting/order processing, Zendesk, RingCentral, Slack, and Google Docs; ability to lift and move materials up to 40 pounds.

Nice to have

• Valid passport.
• Experience representing a company at trade shows or special events.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, paid vacation, and ten company-paid holidays.
• Discounts on select grading services for approved submissions.
• Flexible schedules may be available depending on the team, along with celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• A final onsite interview may be requested at the company’s discretion.