Customer Support Coordinator I

Location: Onsite in Everett, Washington, United States; local candidates will be considered first.

Salary: $20.77–$24.52 per hour, with potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global creates and sells pop-culture collectibles through a large portfolio of licensed entertainment franchises.

What you will do

• Provide frontline customer support to retail and distributor accounts by email and phone.
• Handle order tracking, timelines, and open order reports.
• Coordinate with customers, distribution centers, and Accounting to process claims, returns, and credits.
• Monitor customer interaction trends and recommend improvements to processes, policies, and products.
• Collaborate with internal teams to resolve inquiries and share answers with teammates.
• Participate in sales meetings and system training while maintaining expertise in customer service best practices.

Requirements

• Customer service or customer support experience, ideally in a consumer goods environment.
• Strong written and verbal communication, relationship management, critical thinking, and independent problem-solving skills.
• Excellent organization, prioritization, multitasking, adaptability, and attention to detail.
• Strong Excel skills, including VLOOKUPs, pivot tables, formulas, charts, graphs, and data interpretation.
• Experience with retailer applications and EDI transactions.
• Advanced Microsoft Office skills and ability to work with multiple systems.

Nice to have

• Experience with Microsoft Navision ERP and Zendesk.
• Experience with macros, SharePoint, PowerPoint presentations, and Word track changes.

Culture & Benefits

• Creative onsite work environment focused on pop culture.
• Competitive compensation package with full benefits.
• 401(k) plan with company matching contributions.
• Moderate-noise work environment requiring regular sitting, communication, and occasional lifting of up to 25 pounds.