Customer Service Agent Associate (US)

Location: Brooklyn, United States; hybrid schedule with onsite work Monday through Wednesday and remote work on Saturday and Sunday. The initial three-week training period is onsite from Monday to Friday, 9am–6pm. Regular hours are 9am–6pm, Saturday through Wednesday.

Company

hirify.global operates a luxury fashion circularity platform connecting buyers and sellers.

What you will do

• Resolve complex level 3 complaints, mediations, and high-value order issues through phone, messaging, and email.
• Analyze customer needs and provide personalized responses through complete resolution.
• Build strong customer relationships through fast, professional, empathetic, and patient communication.
• Collaborate with internal stakeholders to address customer needs.
• Share recurring community issues with managers and colleagues to support continuous improvement.
• Increase customer satisfaction and represent hirify.global’s luxury fashion service standards.

Requirements

• At least three years of successful customer service experience.
• Perfect written and spoken English is required.
• Strong customer empathy, a solution-oriented approach, and an understanding of buyer and seller perspectives.
• Excellent interpersonal, teamwork, organizational, and service skills.
• Flexibility and the ability to adapt during periods of peak activity.
• Ability to work onsite in Brooklyn Monday through Wednesday and complete onsite training Monday through Friday for three weeks.

Nice to have

• Additional language skills.
• Experience working in fashion.
• Passion for luxury fashion and circularity.

Culture & Benefits

• Hybrid work arrangement with two remote days per week.
• Work in a customer-focused environment centered on satisfaction and loyalty.
• Equal opportunities employer.