Head of Deployments

Location: On-site in San Francisco, CA or New York City, NY, United States

Compensation: $240,000–$300,000 estimated annual on-target earnings, structured as an 80/20 split between base salary and variable compensation. Equity and benefits are included.

Company

hirify.global provides a unified customer support operations platform combining human agents, AI agents, AI Copilot, and AI-powered workforce management.

What you will do

• Own end-to-end customer Deployments, including technical onboarding, project management, AI deployments, and time-to-value.
• Lead and develop a team of 8–10 Deployment Strategists through coaching, capacity planning, and feedback loops.
• Build repeatable deployment playbooks and scalable operating processes from an unstructured starting point.
• Manage the Sales-to-Deployment handoff, including pre-sales support, scoping accuracy, SOW guardrails, and delivery alignment.
• Own the Services revenue and P&L plan, create deployment packages, enable Sales, and target $1M in Services revenue over the next 12 months.
• Manage escalations, deployment systems, tooling, and cross-functional improvements with Product and Support.

Requirements

• Strong customer-facing communication skills, with confidence in executive meetings and detailed deployment planning.
• Hands-on builder’s mindset with experience creating structure, repeatability, and operating discipline from scratch.
• People leadership experience managing a team of 8 or more with a proven record of success.
• Experience with pre-sales, value framing, AI adoption, or change management.
• Services or professional-services leadership experience, including P&L ownership, engagement pricing, or build-versus-partner decisions.
• Must be authorized to work in the United States; E-Verify and Form I-9 verification apply to US applicants.

Nice to have

• Startup experience.
• Consulting experience.
• Services experience.
• Experience serving customers ranging from small teams to large enterprises.

Culture & Benefits

• Onsite work with catered lunches Monday through Friday, snacks, and beverages in the San Francisco and New York offices.
• Generous medical, dental, and vision benefits.
• Flexible time off and paid parental leave.
• Monthly credits for professional development, wellness, hirify.global customers, and commuting.
• 401(k) plan enrollment and stock options.