Technical Account Manager (AI)

Location: San Francisco, United States

Salary: $120,000–$180,000 base per year, plus equity and benefits

Company

hirify.global is a Series C AI startup building human-like AI phone agents for customer communication at scale.

What you will do

• Own the post-sales journey from deployment through production success, ensuring customers launch quickly, achieve measurable KPIs, and realize ROI.
• Diagnose deployment and production blockers, partner with forward-deployed engineers, and accelerate issue resolution.
• Guide customers on product best practices, new features, optimization strategies, and high-value AI use cases.
• Identify expansion opportunities and translate customer insights into actionable growth plans.
• Communicate complex AI behavior clearly to executive and technical stakeholders.
• Drive structured customer touchpoints, including MBRs and QBRs, while building repeatable post-sales execution.

Requirements

• Degree in computer science, engineering, or equivalent hands-on experience with customer architectures and AI workloads.
• 5+ years of experience in technical customer-facing roles such as TAM, Technical Lead, Solutions Architect, or Customer Engineer.
• Fluency with REST and JSON APIs, production integrations, logs, and SQL data queries.
• Experience with escalation and incident management, complex issue resolution, and senior stakeholder communication.
• Strong customer advocacy, communication, cross-functional collaboration, and ownership skills.
• Ability to operate effectively in a fast-paced startup environment and drive enterprise adoption and growth.

Nice to have

• Startup or early-stage TAM experience.
• Experience with AI/ML, conversational AI, telephony, voice workflows, call flows, or contact center technology.
• Experience debugging distributed systems, logs, or APIs beyond REST/JSON.
• Experience building TAM playbooks or customer onboarding frameworks.

Culture & Benefits

• High-ownership role on a small team working at the frontier of voice AI and LLM applications.
• Opportunity to build AI systems that talk, reason, and support customers at scale.
• Meaningful equity and employee benefits.
• Office at Levi's Plaza in San Francisco with rooftop views and nearby coffee shops.