Technical Account Manager (Industrial Automation)

Location: Onsite in the hirify.global offices in Graz, Austria or Milton Keynes, UK; travel across EMEA is required as needed.

Company

hirify.global is a global technology company that uses software and automated systems to optimize order fulfillment for brands worldwide.

What you will do

• Manage an assigned portfolio of hirify.global Partners as the primary technical account contact.
• Monitor KPIs, operational trends, site health, incidents, and improvement opportunities to support system availability.
• Advise partners on complex software, networking, mechanical, electrical, configuration, commissioning, and integration challenges.
• Support root-cause analysis, escalation management, critical system recovery, and preventative improvements.
• Enable partner capability through technical reviews, training support, knowledge sharing, documentation, and best-practice guidance.
• Support adoption of new modules, product upgrades, feature releases, lifecycle transitions, and technical standards.

Requirements

• Practical experience with software, networking, mechanical, or electrical installation and configuration environments.
• Experience with automation in industrial environments and an understanding of hirify.global technology and products.
• Strong analytical thinking and experience supporting root-cause analysis for complex technical and operational issues.
• Customer- and partner-centric approach with proactive, preventative, and continuous-improvement mindset.
• Good communication skills and the ability to build trust with internal and external technical stakeholders.
• Fluency in both German and English is required.

Culture & Benefits

• Work with partners, customers, Sales, Product, R&D, Service & Support, and other stakeholders.
• Support a global network of more than 1,600 deployed systems across nearly 60 countries.
• Travel to hirify.global, partner, and customer locations across EMEA as required.
• Application deadline: September 26; applications are reviewed continuously.