Senior IT Support Analyst (Microsoft 365)

Location: London Farringdon office; 5 days per week onsite

Salary: £45,000–£50,000 per year

Company

hirify.global is a rail travel technology company providing ticket booking through mobile, web, and B2B partner channels across Europe.

What you will do

• Act as the technical escalation point for complex Tier 2 and Tier 3 incidents, owning investigations through resolution and post-incident review.
• Mentor junior and mid-level engineers, review technical work, and establish consistent standards for ticket management and documentation.
• Administer Microsoft 365, Azure Active Directory, identity policies, SSO/SAML integrations, access packages, and licensing.
• Own AV/VC systems for meeting rooms and internal events, including monitoring, maintenance, troubleshooting, and executive presentations.
• Manage MacOS and Windows 11 devices with JAMF Pro, Microsoft Intune, and Autopilot, including onboarding, offboarding, asset management, and deployment troubleshooting.
• Improve runbooks, knowledge bases, ITSM processes, automation, security governance, and audit readiness.

Requirements

• Solid enterprise experience with Windows 11, the Apple ecosystem, Microsoft 365, Azure Active Directory, JAMF Pro, and Microsoft Intune.
• Experience with Conditional Access, SSPR, MFA, RBAC, SSO/SAML, SaaS integrations, and modern workplace solutions.
• Knowledge of AV/VC systems, TCP/IP, DNS, DHCP, LAN, WAN, wireless networks, and ITSM ticket and SLA management.
• Ability to write and adapt PowerShell, Windows command-line, Apple scripting, and Bash scripts.
• Experience with security best practices, PCI-DSS, ISO 27001, technical documentation, root-cause analysis, and audit evidence.
• Availability to work onsite in the London office 5 days per week, including for events and critical incidents.

Nice to have

• Microsoft 365 Endpoint Administrator, Microsoft 365 Administrator Expert, Security Administrator, Azure, Apple, JAMF, CompTIA, or ITIL certifications.
• Working knowledge of Android and Linux environments.

Culture & Benefits

• Private healthcare and dental insurance.
• 28-day work-from-abroad policy and additional festive time off.
• Share purchase plan, EV scheme, and family-friendly benefits.
• Clear career paths, transparent pay bands, personal learning budgets, and regular learning days.
• Values focused on ownership, teamwork, customer impact, and sustainable travel.

Hiring process

• Recruiter call.
• Competency-based interview with two engineers.
• Panel interview with Workplace Technology stakeholders.