IT Support Specialist

Location: London, United Kingdom

Company

hirify.global provides European B2B data and sales intelligence through a platform used by revenue teams to discover and engage with qualified decision-makers.

What you will do

• Provide first-level technical support and troubleshoot employee issues across multiple locations.
• Support Windows, macOS, Microsoft 365, SaaS applications, endpoints, and IT workplace systems.
• Maintain IT asset inventories and coordinate hardware procurement and replacement.
• Monitor security alerts, resolve security issues, and support cybersecurity compliance.
• Administer and troubleshoot Wi-Fi networks, basic firewall configurations, and connectivity for office and remote users.
• Support onboarding, offboarding, IT documentation, ticket management, and in-office event AV setups.

Requirements

• At least 3 years of experience in IT support or helpdesk roles, including remote support across multiple time zones.
• Strong knowledge of Windows, macOS, Microsoft 365, and common SaaS applications.
• Experience with network troubleshooting, Wi-Fi management, and basic firewall administration.
• Experience managing IT assets, tickets, troubleshooting documentation, and user support processes.
• Strong service orientation, communication, collaboration, and problem-solving skills.
• Experience with Entra ID, Microsoft Intune, Autopilot, Slack, Zoom, Atlassian Suite, ticketing systems, and remote support software.

Nice to have

• CompTIA A+ certification.
• ITIL certification.

Culture & Benefits

• Inclusive, diverse, and supportive workplace.
• Culture centered on shared ownership, customer understanding, and celebrating impact.
• Collaboration with IT teams across different regions.
• Support for office-based and remote employees.