Patient Communications Lead (AI)

Location: United States — Remote

Company

hirify.global provides white-label telehealth support solutions that help companies deliver virtual care across multiple specialties and all 50 states.

What you will do

• Own email and SMS communications for patients across onboarding, refill reminders, appointments, care coaching, and other key touchpoints.
• Develop and improve lifecycle messaging across activation, retention, re-engagement, and expansion stages.
• Identify patient questions and friction points and translate insights into clearer communications, workflows, and portal experiences.
• Create communication frameworks for abandoned-cart, re-engagement, refill, retention, and cross-sell programs.
• Run experiments across messaging, cadence, channels, and timing to improve engagement, conversion, retention, and patient outcomes.
• Use performance data, patient feedback, and AI tools to research, develop, analyze, and optimize communications.

Requirements

• 5+ years of lifecycle marketing or patient communications experience, ideally in healthcare, health tech, telehealth, SaaS, or a complex customer experience environment.
• 5+ years of experience with patient engagement, CRM, marketing automation, or lifecycle communication platforms.
• Experience managing complex lifecycle programs from onboarding and activation through retention, re-engagement, and expansion.
• Strong conversion-focused copywriting, analytical thinking, and ability to turn patient and operational insights into improved digital experiences.
• Experience collaborating with Support, Customer Success, Product, Clinical Operations, Marketing, and Operations.
• Ability to build custom AI agents or workflows and combine AI-enabled execution with strong human judgment.

Nice to have

• Experience in health tech, telehealth, digital health, or healthcare.
• Experience with patient engagement, CRM, marketing automation, or lifecycle communication platforms.

Culture & Benefits

• Flat organizational structure with autonomy to bring ideas forward and implement them.
• Medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Flexible paid time off.
• 401(k) with company match, life insurance, and pet insurance.