Lead, Retention, Channel Development (Healthcare)

Location: Remote nationwide in the United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $115,200–$158,400 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to Medicare, Medicaid, individual, military, and community members.

What you will do

• Define sales product and channel strategies for targeted markets and business segments.
• Drive mail order pharmacy utilization by increasing refill rates, auto-refill enrollment, adherence, and long-term member engagement.
• Own the member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing utilization.
• Partner with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints.
• Identify refill leakage and growth opportunities through trend, utilization, and performance analysis.
• Build business cases, provide management reporting, and advise senior leaders on growth and retention strategies.

Requirements

• 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.
• Experience developing and executing strategies that improve retention, utilization, adherence, or recurring revenue.
• Success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience.
• Strong analytical, communication, presentation, stakeholder management, project management, and organizational skills.
• Experience managing retention, refill, conversion, engagement, utilization, customer lifetime value, and operational KPIs.
• Proficiency with CRM, campaign management, reporting, analytics platforms, Microsoft Word, Excel, and Access.

Nice to have

• Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications, or a related field.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Home-based work requires a dedicated space protecting member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Benefits include medical, dental and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.
• Employees working from home in California, Illinois, Montana, or South Dakota receive a bi-weekly internet expense payment.

Hiring process

• Interviewing may be conducted through HireVue.
• Applicants may be asked to provide their Social Security Number through hirify.global's secure application process.