Deployment Strategist, Live Accounts

Location: New York City hybrid environment with at least 3 days per week in the office; 15–25% travel for customer engagement.

Salary: $100,000–$130,000 per year plus equity.

Company

hirify.global is a startup building AI-powered software that replaces legacy systems for municipalities and counties, streamlining government services such as permits and licenses.

What you will do

• Serve as the primary point of contact for active municipal and county customers.
• Provide real-time support, troubleshoot issues, answer product questions, and help customers navigate workflows.
• Improve customer usage through workflow optimization, feature adoption, and process improvements.
• Build trusted relationships with municipal stakeholders and manage multiple customer accounts.
• Identify recurring issues, product gaps, and customer needs, translating them into actionable feedback for product and engineering.
• Improve internal support processes and playbooks as the company scales.

Requirements

• 3+ years of experience in customer success, implementation, consulting, or a similar client-facing role involving complex projects and multiple stakeholders.
• Strong problem-solving skills and the ability to handle real-time customer issues with limited information.
• Excellent organization and prioritization skills across multiple customers.
• Clear communication skills, including the ability to explain complex concepts to non-technical users.
• Fast learning ability, proactive ownership, and focus on customer outcomes.
• Willingness and ability to travel up to 25% of the time and work in the NYC hybrid environment.

Culture & Benefits

• Mission-driven work improving government services for millions of residents.
• High ownership, autonomy, and close collaboration with the founders.
• Competitive salary and meaningful equity.
• Up to 100% of medical, dental, and vision insurance premiums covered.
• Unlimited and flexible paid time off.