Dialer Campaign Strategy & Optimization Professional (Healthcare)

Location: Remote nationwide within the United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $86,300–$118,700 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services through hirify.global and CenterWell.

What you will do

• Own dialer and outreach campaign performance across acquisition and retention programs.
• Develop campaign strategies and continuously optimize targeting, execution, and operational efficiency.
• Monitor contact, authentication, transfer, conversion, productivity, and cost-efficiency metrics.
• Analyze trends, root causes, risks, and opportunities to produce actionable recommendations.
• Partner with Operations, Analytics, Marketing, Technology, Contact Center, and vendor teams to implement improvements.
• Drive accountability, measurable results, and business decisions through performance insights.

Requirements

• Experience in campaign strategy or management, contact center or dialer operations, business analytics, marketing operations, workforce management, or a related field.
• Ability to develop strategies and recommendations that improve campaign performance and business outcomes.
• Strong analytical, communication, presentation, prioritization, and stakeholder-influence skills.
• Experience with contact center technologies, dialer platforms, CRM systems, campaign management platforms, or related technologies.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to work remotely nationwide within the United States, with a dedicated workspace and minimum internet speeds of 25 Mbps download and 10 Mbps upload.

Nice to have

• Bachelor's degree.
• Experience with dialer, workforce management, or contact center technologies.
• Proficiency in Excel and data visualization or reporting tools such as Power BI or Tableau.
• Experience with CRM and campaign management systems.
• Ability to define business requirements and support system enhancements with technical teams.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability, life insurance, and other wellness benefits.
• Home or hybrid home/office employees receive appropriate telephone equipment; eligible employees in California, Illinois, Montana, or South Dakota receive a bi-weekly internet expense payment.

Hiring process

• The hiring process may include a HireVue interview to assess relevant skills and experience.