Customer Success Manager (AI Legal Tech)

Location: San Francisco, United States; on-site. Relocation assistance to San Francisco is available, with visa and green card application support where applicable.

Salary: $190K–$230K per year, with the final offer based on experience, expertise, and overall fit.

Company

hirify.global is an AI contract intelligence platform used by companies including Uber, Meta, Canva, IBM, and Shopify.

What you will do

• Lead customer onboarding and create success plans aligned with customer goals and use cases.
• Own assigned mid-market and enterprise accounts, serving as the primary contact and trusted advisor.
• Resolve customer issues, manage escalations, and maintain regular customer engagements.
• Deliver product demonstrations, training sessions, documentation, and best-practice guidance.
• Drive platform adoption, retention, renewals, and upsell opportunities through value-focused account management.
• Represent the voice of the customer internally and advocate for important customer challenges.

Requirements

• 3–6 years of experience in SaaS customer success or account management.
• Experience working with mid-market to enterprise customers.
• Strong understanding of customer success strategies, retention planning, and value-based selling.
• Exceptional communication and interpersonal skills, with confidence leading customer conversations.
• Ability to work on-site in San Francisco or relocate there with available relocation support.
• Legal tech or legal professional experience is strongly preferred.

Nice to have

• Experience working in a startup environment.
• Background in legal technology or working with legal professionals.

Culture & Benefits

• Meaningful equity in a rapidly scaling startup.
• Medical, dental, and vision insurance.
• HSA, FSA, and life insurance benefits.
• 401(k) program and commuter benefits.
• Unlimited paid time off.
• High-responsibility environment focused on rapid growth and resourcefulness.

Hiring process

• Additional company and growth details are shared with candidates who advance through the interview process.