Vice President, Enterprise Account Management (Cybersecurity)

Location: 100% remote from select locations in the US, with a hybrid schedule available for candidates in national locations. Applicants must be a U.S. Person.

Company

hirify.global develops cybersecurity software and the AI-enabled, cloud-native KeeperPAM platform for organizations and individuals worldwide.

What you will do

• Develop and execute the enterprise account management strategy for retention, renewals, upsell, cross-sell, and customer expansion.
• Build, lead, coach, and scale a high-performing enterprise account management organization.
• Establish scalable operating rhythms, forecasting standards, renewal processes, and account management best practices.
• Develop executive relationships with enterprise decision-makers and manage strategic customer escalations.
• Partner with Sales, Customer Success, Customer Support, Marketing, and Channel teams to improve adoption, customer health, and account growth.
• Monitor renewal rates, expansion pipeline, forecast accuracy, product adoption, and net revenue retention, with travel of up to 50%.

Requirements

• 7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership.
• Experience with privileged access management, identity and access management, cybersecurity, or related enterprise technology solutions.
• Demonstrated success leading enterprise renewal, upsell, cross-sell, account growth, and customer retention teams.
• Strong knowledge of SaaS account management, CRM systems, renewal motions, expansion strategies, and forecasting; Salesforce experience is preferred.
• Experience managing people and developing high-performing account management talent.
• U.S. Person status is required due to Keeper’s FedRAMP High authorization.

Nice to have

• Salesforce experience.

Culture & Benefits

• Medical, dental, and vision coverage, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Voluntary short- and long-term disability insurance.
• Roth or traditional 401(k).
• Generous PTO, including paid bereavement and jury duty leave.
• Remote-first work with an option for a hybrid schedule in national locations.