Partner Success Manager (Cybersecurity & AI)

Location: AMS Office, Amsterdam; hybrid work

Company

hirify.global is a fast-growing technology startup providing cybersecurity and AI solutions that help managed service providers secure and manage Microsoft 365 for SMB customers.

What you will do

• Build and nurture long-term relationships with MSP partners across the Benelux region.
• Identify upsell and renewal opportunities by aligning customer goals with platform solutions.
• Collaborate with Implementation to support smooth customer onboarding.
• Use account health data to identify risks, drive adoption, and improve retention.
• Develop account plans, deliver workshops and training, and support customers in person and virtually.
• Share customer feedback with Product and Engineering while collaborating across Sales, Support, Product, and Marketing.

Requirements

• Experience in Account Management, Customer Success, or a similar client-facing role in the MSP or cybersecurity industry.
• Excellent communication skills and the ability to build strong client relationships.
• Fluent Dutch and English required, with confidence communicating in a professional environment.
• Commercial mindset with confidence identifying growth and renewal opportunities.
• Strong organisation and self-management skills for handling multiple client relationships.
• Comfort working in a fast-paced, technology-driven environment across multiple teams.

Culture & Benefits

• Continuous learning and professional development in a supportive environment.
• High-trust, autonomous working environment with opportunities to make a real impact.
• Transparent, collaborative culture focused on solving challenges together.
• Regular monthly team socials and employee recognition programs.
• Inclusive workplace committed to equal opportunity and diversity.