Partner Success Manager (Cybersecurity)

Location: AMS Office, hybrid

Company

hirify.global provides cybersecurity and AI solutions that help managed service providers manage and secure Microsoft 365 at scale and deliver AI services to SMB customers.

What you will do

• Build and nurture long-term relationships with MSP partners across the Benelux region.
• Identify upsell and renewal opportunities by aligning customer goals with platform solutions.
• Collaborate with Implementation to support smooth client onboarding.
• Use account health data to identify risks, drive adoption, and develop account plans.
• Represent customer feedback internally and collaborate with Product and Engineering on platform improvements.
• Deliver workshops and training while partnering with Sales, Support, Product, and Marketing to improve retention and the end-to-end client experience.

Requirements

• Experience in Account Management, Customer Success, or a similar client-facing role in the MSP or cybersecurity industry.
• Excellent communication and relationship-building skills.
• Fluent Dutch and English required for professional communication.
• Commercial mindset with confidence identifying growth and renewal opportunities.
• Strong organisation and self-management skills across multiple client relationships.
• Comfort working in a fast-paced, technology-driven, cross-functional environment.

Culture & Benefits

• Continuous learning, development, and enablement.
• High-trust, autonomous working environment with opportunities to make a real impact.
• Transparent communication and an inclusive, collaborative culture.
• Monthly team social events and employee recognition programs.