Customer Success Manager (German Speaking)

Location: Fully remote; work from anywhere. Workations are supported for up to 183 days per year. hirify.global HQ is in Amsterdam, Netherlands.

Company

hirify.global is an HR tech startup founded in 2021 that provides a platform for automating compliance and duty of care for business travel, workations, and international assignments.

What you will do

• Guide customers through onboarding and act as a trusted advisor.
• Build and maintain customer relationships across the DACH region.
• Drive adoption, retention, renewals, upselling, and cross-selling with sales and product teams.
• Lead customer projects, coordinate timelines, and manage multiple initiatives.
• Maintain proactive communication, gather feedback, and address customer concerns.
• Identify at-risk accounts, mitigate churn, report customer success metrics in HubSpot, and advocate for customers internally.

Requirements

• 2–3 years of experience as a Customer Success Manager in B2B SaaS, ideally with DACH market exposure.
• C2 German and high-proficiency English are required.
• Excellent communication, organizational, analytical, problem-solving, and questioning skills.
• Experience leading and managing multiple projects simultaneously.
• Ability to work independently in a fast-paced, results-oriented, fully remote environment.
• Good understanding of technology and tools including Excel and HubSpot.

Culture & Benefits

• Remote-only work with the ability to work from anywhere.
• Up to 183 days of workations per year.
• €200 monthly budget for coworking space and/or sports subscriptions.
• Competitive salary and virtual stock options.
• Trust-based, flexible work environment focused on results rather than hours.
• Collaborative, merit-based culture with opportunities for growth.

Hiring process

• AI-assisted tools may support parts of the recruitment process.
• Final hiring decisions are made by humans.