Technical Account Manager (AI)

Location: Remote across Austria, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Kosovo, Latvia, Lithuania, Moldova, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, the United Kingdom, and Germany via the Berlin office. Existing right to work is required outside Germany. Visa sponsorship is available for Germany.

Compensation varies by European region: €74.2K–€146.9K or £85.9K–£120.2K annually, plus equity.

Company

hirify.global is an open workflow orchestration platform for technical teams, with more than 500 integrations and a focus on AI-enabled automation.

What you will do

• Own the technical success of a portfolio of strategic enterprise customers.
• Lead the handoff from Sales Engineering into ongoing customer operations.
• Assess deployments for scalability, reliability, performance, maintainability, and operational risk.
• Provide recommendations on upgrades, architecture, platform optimization, and workflow automation practices.
• Manage technical support intake, critical incidents, high-severity cases, and cross-functional response plans.
• Translate customer feedback, bugs, and feature requests into product improvements and, where appropriate, lightweight fixes or pull requests.

Requirements

• Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Strong knowledge of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Hands-on DevOps experience with Docker, Kubernetes, self-hosted deployments, and cloud environments.
• Production troubleshooting experience involving performance, reliability, and scalability.
• At least six months of experience with hirify.global or a similar workflow automation or iPaaS platform.
• Professional English is required; existing work authorization is required outside Germany.

Nice to have

• Familiarity with AI and LLM integrations, agentic workflows, or AI-enabled business automation.
• Experience supporting self-hosted and SaaS enterprise customers in complex or regulated environments.
• Background with open-source, developer-first, or technical platform products.
• Experience scaling customer success or TAM functions in a high-growth SaaS or infrastructure company.

Culture & Benefits

• Remote-first work across Europe with regular off-sites.
• Regional vacation, health, pension, and financial-security benefits.
• Equity ownership and competitive regional compensation.
• €1,000 per year for courses, books, events, or coaching.
• Regular product hackathons, open-source support, and transparent company operations.