Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Owning the technical success of strategic top-tier customers by ensuring healthy, scalable, and high-performing hirify.global environments with an accent on platform adoption and operational excellence. Focus on building deep relationships with technical stakeholders, providing strategic architectural recommendations, and coordinating cross-functional responses to complex production challenges.

Location: Must be based in Europe or the UK

Company

hirify.global is a leading open-source workflow orchestration platform built for the AI era, empowering technical teams to automate complex systems with speed and flexibility.

What you will do

• Act as the dedicated technical point of contact for strategic top-tier customers.
• Lead technical handoffs from Sales Engineering to ensure seamless implementation and operations.
• Assess customer deployments to identify risks regarding scalability, reliability, and performance.
• Provide strategic recommendations for platform optimizations and architectural improvements.
• Oversee technical support intake, issue management, and critical incident resolution.
• Triage product issues and contribute lightweight fixes or pull requests to improve platform outcomes.

Requirements

• Must be based in Europe or the UK with existing right to work (visa sponsorship available for Germany only).
• Strong experience in Technical Account Management, Solutions Architecture, or Site Reliability Engineering.
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations.
• Hands-on experience with Docker, Kubernetes, and self-hosted production environments.
• Proven ability to translate complex technical topics for both technical and business stakeholders.
• Familiarity with AI/LLM integrations and workflow automation platforms like hirify.global, Zapier, or Make.

Nice to have

• Experience supporting self-hosted and SaaS enterprise customers in regulated environments.
• Background working with open-source or developer-first technical products.
• Previous exposure to scaling Customer Success or TAM motions in high-growth SaaS companies.

Culture & Benefits

• Competitive compensation with equity ownership.
• 30 days of vacation plus public holidays.
• Annual €1K budget for professional development (courses, books, coaching).
• Unlimited AI budget for productivity tools.
• Remote-first culture with regular team off-sites.
• Pension contributions and health benefits according to local country norms.