Principal Customer Success Manager, Public Sector & Enterprise - Benelux & Nordics

Location: Remote from the Netherlands or the United Kingdom; fluent Dutch required

Company

hirify.global develops software products and collaboration solutions that help teams organise work, share knowledge, and improve productivity.

What you will do

• Build trusted-advisor relationships with senior public-sector stakeholders, IT leaders, transformation directors, and commercial account leaders.
• Guide customers through cloud migrations, digital transformations, and adoption of modern ways of working across hirify.global's solution portfolio.
• Develop Customer Success Plans and Executive Business Reviews focused on measurable ROI, user adoption, and long-term customer health.
• Navigate governance, data-security, procurement, and deployment requirements across public-sector and commercial customers.
• Collaborate with Enterprise Sales, Solutions Engineering, cloud migration specialists, Product teams, and hirify.global Solution Partners.

Requirements

• Fluent Dutch to support Dutch-speaking customers.
• 8+ years of experience in Customer Success Management or a transferable customer-facing role such as Technical Account Management, advisory consulting, professional services, or engagement management.
• At least 2 years of experience working with, advising, or managing public-sector organisations.
• Experience managing complex enterprise customer-success portfolios for leading technology companies or global organisations.
• Hands-on experience with cloud migration, digital transformation, and cloud-platform adoption.
• Strong understanding of public-sector governance, data and security considerations, procurement cycles, and enterprise collaboration tools.

Culture & Benefits

• Remote, office-based, or hybrid work flexibility within countries where hirify.global has a legal entity.
• Virtual interviews and onboarding as part of a distributed-first work model.
• Health and wellbeing resources.
• Paid volunteer days and community-support initiatives.
• Employment subject to identity verification in line with local law.