Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Driving adoption and long-term success for senior living operators using a modern EHR platform with an accent on ROI, customer health metrics, and relationship management. Focus on translating complex business needs into technical requirements and managing strategic partnerships with C-level executives.

Location: Remote (United States)

Company

hirify.global provides a modern operating platform and electronic health record (EHR) designed to empower caregivers and operators in senior living communities.

What you will do

• Serve as the primary point of contact for assigned customers, building and maintaining strong, long-term client relationships.
• Analyze customer workflows and data structures to identify and implement the best system configuration approaches.
• Drive platform adoption and monitor health metrics to ensure customers achieve measurable ROI.
• Proactively identify risks of dissatisfaction and work cross-functionally to resolve issues and ensure renewals.
• Identify and nurture opportunities for account expansion and upsells.
• Lead regular strategic success reviews with key stakeholders and C-level executives to evaluate performance and future goals.

Requirements

• 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Implementation.
• Must be based in the United States.
• Proven ability to translate complex business needs into technical and workflow requirements.
• Exceptional communication skills with experience influencing and building trust with diverse stakeholders.
• Ability to create structure and make decisions in ambiguous, fast-paced environments.

Nice to have

• Experience in healthcare or senior living operations.

Culture & Benefits

• 100% company-paid premiums for health, dental, and vision coverage.
• 2% 401(k) match and company contributions to HSA.
• Flexible time off policy and 100% paid family leave.
• All-expenses-paid in-person company offsites twice a year.
• Support for physical and mental health through Rightway Health Advocacy and Spring Health.