Client Success Manager (Digital Health)

Location: Remote US

Annual salary: $76,608–$139,104, plus equity and benefits, depending on location tier and qualifications.

Company

hirify.global uses AI-powered, human-centered technology to deliver personalized digital care for musculoskeletal conditions and serves health plans, PBMs, and employers.

What you will do

• Manage day-to-day relationships with a high-volume portfolio of 150+ SMB clients.
• Advise clients on hirify.global’s MSK solutions, enrollment strategies, value story, and best practices.
• Drive enrollment, adoption, retention, renewals, and product expansion across the client portfolio.
• Translate program metrics into clear reports, insights, and recommendations for client decision-makers.
• Manage escalations and coordinate with Growth, Sales, Data, Marketing, Operations, Product, Clinical, and Support teams.
• Develop scalable account-management practices that improve operational efficiency and client outcomes.

Requirements

• 2+ years of experience in SMB account management with ownership of a growing portfolio of approximately 150+ accounts.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Demonstrated success managing client relationships at scale and meeting adoption, retention, and satisfaction targets.
• Strong analytical skills and proficiency with Excel or similar tools, including client-facing reporting and data analysis.
• Experience collaborating cross-functionally with Sales, Marketing, Operations, Product, and Clinical teams.
• Understanding of employee benefits, digital health, or the healthcare ecosystem.

Nice to have

• Experience at a high-growth or startup company.
• Experience turning satisfied customers into advocates through references, case studies, or PR and marketing collaborations.

Culture & Benefits

• Medical, dental, and vision coverage for employees and family members.
• Support for gender-affirming care, family and fertility planning, and travel reimbursements when healthcare is unavailable locally.
• Traditional or Roth 401(k) options with a 2% company match.
• Learning and development stipend.
• Discounted company stock through an employee stock purchase plan.