Customer Success Specialist (AI)

Location: On-site in San Francisco

Company

hirify.global is an AI-first startup building the world's first AI hardware engineer, enabling users to go from idea to manufacturable board using natural language prompts.

What you will do

• Provide responsive, empathetic support via chat, email, and community channels.
• Become an expert in the design environment to guide users through workflows and new features.
• Investigate and triage technical issues in collaboration with the engineering team.
• Create and maintain help center articles, FAQs, and tutorial content.
• Analyze support tickets to identify recurring themes and propose product improvements.
• Define and refine support processes, metrics, and tools to scale operations.

Requirements

• At least 2 years of experience in customer support, customer success, or technical support at a software company.
• Excellent communication and writing skills with the ability to translate complex technical concepts.
• Organized, detail-oriented, and comfortable in a fast-paced startup environment.
• Proficiency with support software, ticketing systems, and CRM tools.
• Must be able to work on-site in San Francisco.

Nice to have

• Familiarity with electronics design, CAD, or EDA tools.
• Experience supporting technical or developer audiences.

Culture & Benefits

• Opportunity to build a support function from the ground up.
• Deeply collaborative environment that values critical thinking and experimentation.
• Impact-oriented culture where ownership and bias toward action are encouraged.
• Work at the forefront of AI-driven hardware design tooling.