Customer Success Leader (AI)

Location: San Francisco; on-site. Must be located in or willing to relocate to San Francisco.

Company

hirify.global is building an AI-powered revenue operating system with autonomous revenue agents that automate manual customer-work processes for sellers.

What you will do

• Own net revenue retention, gross retention, and product utilization for the AI Natives and Enterprise segment.
• Hire, develop, and lead a team of customer success managers.
• Build onboarding runbooks and Mutual Action Plans that help customers reach a live daily-cadence workflow within the first month.
• Establish customer operating cadences, including standups, office hours, metrics reviews, and written updates.
• Diagnose utilization and deployment gaps, drive expansion and renewal motions with account executives, and prevent churn.
• Translate post-sales signals into roadmap input while partnering with product and engineering.

Requirements

• 6+ years of experience in customer success or post-sales, including hiring and managing a team and owning retention or utilization targets.
• Experience managing VP- and C-level relationships at enterprise customers.
• Ability to combine strategic thinking with operational execution, from executive QBRs to deployment debugging.
• Demonstrated ability to drive measurable time-to-value and convert deployments into expansion.
• Strong analytical skills and experience working with metrics, success criteria, and customer data.
• Experience with technical or AI-native products and the ability to discuss current trends and tools credibly.

Nice to have

• STEM degree or quantitative background.
• Previous experience in consulting, banking, or similarly structured environments.

Culture & Benefits

• Competitive pay with considerable equity upside.
• Health insurance.
• Culture centered on craft, strong customer commitment, and rapid execution.
• Work alongside experienced leaders and specialists from companies including Google, AWS, Confluent, and New Relic.

Hiring process

• Apply through the application form.