Mid-Level Partner Success Manager (Cybersecurity)

Location: AUS Office; hybrid

Company

hirify.global is a fast-growing technology start-up providing cybersecurity and AI solutions that help MSPs manage and secure Microsoft 365 at scale and deliver AI services to SMB customers.

What you will do

• Build and manage long-term relationships with MSP partners across the ANZ region.
• Guide partners through onboarding, adoption, customer health management, and the full customer lifecycle.
• Support upsell and renewal opportunities by aligning customer objectives with platform solutions.
• Develop account plans, conduct business reviews and check-ins, and identify risks and opportunities using engagement metrics.
• Deliver customer workshops and training both in person and virtually.
• Collaborate with Implementation, Sales, Support, Product, Engineering, and Marketing teams while representing customer feedback internally.

Requirements

• 2–3 years of experience in account management, customer success, or a similar client-facing role.
• Experience in SaaS, technology, cybersecurity, or MSP environments.
• Excellent communication and relationship-building skills.
• Customer-focused approach with the ability to identify customer needs, adoption opportunities, growth, and renewals.
• Strong organization and self-management skills, with the ability to manage multiple client relationships and projects.
• Comfort working in a fast-paced, technology-driven, cross-functional environment and willingness to develop expertise in MSP ecosystems, Microsoft 365, cybersecurity, and emerging technologies.

Culture & Benefits

• Continuous learning and strong enablement in a safe environment for experimentation and improvement.
• High-trust, autonomous working environment with opportunities to make a measurable impact.
• Transparent communication and close collaboration within a global team.
• Regular monthly team social events.
• Employee recognition programs for outstanding contributions and achievements.
• Equal opportunity and commitment to an inclusive workplace.