Technical Account Manager (Cybersecurity)

Location: Sydney, Australia; hybrid, with on-site attendance at the customer site for at least two to three days per workweek

Company

hirify.global is a SaaS security startup providing a platform for reducing risk, detecting and responding to threats, and managing integration risks across business applications.

What you will do

• Provide technical assistance and a high level of customer experience across multiple customer requests and issues.
• Own complex customer scenarios and coordinate successful outcomes with engineering, product management, and sales.
• Enable and onboard customers and partners, helping them integrate the platform into daily workflows.
• Improve customer understanding and platform usage through documentation, guides, and live or recorded training.
• Identify and deliver improvements to customer support processes, tools, and product prototypes.
• Create and deliver account health checks and quarterly business reviews.

Requirements

• Strong communication and technical skills for a field-facing technical ambassador role.
• Experience building and managing customer relationships while prioritizing multiple requests.
• Cybersecurity experience, particularly with cloud and SaaS security concerns and solution stacks.
• Experience administering and configuring SaaS applications such as Google Workspace, Microsoft 365, Okta, or Duo.
• Experience working with APIs, integrations, middleware, and web authentication methods including tokens, OAuth, and SAML.

Nice to have

• Software engineering experience with Python.
• Experience with incident response, threat triage, log analysis, and data correlation.

Culture & Benefits

• Opportunity to contribute to a rapidly scaling SaaS security startup.
• Collaboration with product, engineering, sales, customers, and partners.
• Exposure to SaaS security challenges across global enterprise organizations.