Customer Care Representative, PSA (Work Onsite) (Collectibles)

Location: Plano, Texas; onsite in the office 5 days per week. Work shift: 9am–7pm CST, 4 days a week.

Hourly rate: $19.50–$21.50.

Company

hirify.global provides authentication, grading, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including PSA.

What you will do

• Respond to customer inquiries through phone, email, written correspondence, social media, Live Chat, message boards, and in person.
• Research and resolve customer complaints and issues according to company policies and procedures.
• Explain services, memberships, procedures, policies, and promotions to prospective and existing customers.
• Sell and process memberships and supply orders, and make follow-up calls.
• Participate in outbound call campaigns and attend trade shows to support order processing.
• Provide general office support while meeting contact center service metrics.

Requirements

• 1–2 years of customer service experience required, preferably in a contact center environment.
• Fluent English with the ability to read instructions and correspondence and write clearly.
• Experience with Google Docs, DialPad, Salesforce, or Slack is preferred.
• Strong oral and written communication, active listening, conflict resolution, and customer service skills.
• Ability to understand and communicate company policies and procedures and work effectively in a team.
• Must be authorized to work in the United States. The employer uses E-Verify.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, paid vacation, and ten company-paid holidays.
• Employee discounts on selected grading services.
• Flexible schedules may be available depending on the team, along with celebrations, holiday events, and team-building activities.
• Physical requirements include extended computer use, phone work, standing or sitting, and lifting materials up to 40 pounds.

Hiring process

• Video interviews require candidates to keep their cameras on; some steps may take place by phone.
• An onsite interview may be requested during the final stages at the employer’s discretion.