Customer Care Specialist

Location: Burnaby, British Columbia, Canada

Salary: CAD 25–29 per hour

Company

hirify.global is a global testing, inspection, and certification company with a network of offices and laboratories and more than 2,000 employees in Canada.

What you will do

• Respond to customer inquiries by phone, email, and chat.
• Analyze and process customer claims in line with company policies.
• Guide customers through the online portal, including data submission and troubleshooting.
• Organize customer documents and information with a high level of accuracy.
• Coordinate with internal departments to resolve complex customer issues.
• Monitor SLAs and KPIs, maintain product and policy knowledge, and identify process improvements.

Requirements

• Previous customer service experience or related experience.
• Proficiency in English, with strong written and verbal communication skills.
• Strong problem-solving, analytical, interpersonal, and multitasking skills.
• Proficiency with Microsoft 365 and other technology tools.
• Patience, empathy, professionalism, adaptability, and attention to detail.
• Authorization to work in Canada is required.

Nice to have

• A bachelor's degree in Business, Communications, or a related field.
• Additional bilingual language skills.

Culture & Benefits

• Health, dental, and vision coverage of up to 80%.
• Paid time off.
• Eligibility for an RRSP program.
• Accommodation is available during the hiring process for qualified candidates with disabilities.