Bilingual Rep Relations Specialist (Call Center: French or Spanish)

Location: Work from home in the USA; schedule is 10:00 AM–7:00 PM EST.

Salary: $22.00–$23.00 per hour, plus eligibility for a discretionary annual bonus of 6%.

Company

hirify.global is a financial services company providing insurance, retirement, investment, and related solutions through its business units and agent network.

What you will do

• Answer inbound calls and emails from the field force about licensing, appointments, commissions, coding, points, promotions, and operational processes.
• Research account activity, products, programs, and operational information across multiple systems.
• Monitor process queues and help ensure service-level agreements are met.
• Assist users with the WFG website, WFG mail, CRM platforms, and other tools.
• Build relationships with the field force and communicate processing and peak-period expectations.
• Participate in conference calls to stay informed about marketing programs.

Requirements

• Bachelor’s degree in a business field or equivalent education and experience.
• At least two years of call center, customer service, or related experience.
• Excellent written and oral communication, customer service, problem-solving, and decision-making skills.
• Ability to prioritize multiple responsibilities, manage high call volumes, and maintain attention to detail.
• Technical aptitude for system navigation and proficiency with Microsoft Office.
• French/English or Spanish/English bilingual ability is preferred.

Nice to have

• Experience in financial services, including related products, services, and operational procedures.
• Knowledge of World Financial Group.

Culture & Benefits

• Work-from-home call center position with full-time employee benefits.
• Medical, dental, vision, disability, pension, 401(k) match, and employee stock purchase plan.
• Paid time off starting at 160 hours annually in the first year and ten paid holidays.
• Tuition reimbursement, career training, wellness coaching, parental leave, adoption assistance, and backup care.
• Employee resource groups, inclusion and diversity programs, volunteer PTO, and employee assistance services.