Support Specialist 1 (SaaS)

Location: Remote within the United States

Salary: $19.04–$23.80 per hour

Company

hirify.global provides software products that support rehabilitation therapy professionals and their practices.

What you will do

• Serve as the primary point of contact for Members through inbound and returned calls and email.
• Resolve technical and non-technical questions accurately and efficiently.
• Document issue progress and manage support cases in Salesforce and hirify.global’s help desk.
• Escalate issues when appropriate and organize the caseload to meet service-level agreements.
• Contribute to the knowledge base and follow confidentiality, compliance, and HIPAA requirements.

Requirements

• Two years of experience in a fast-paced call center or customer service environment, or an equivalent combination of education and experience.
• Strong phone and email communication skills with a commitment to quality customer service.
• Ability to use multiple web applications, online meeting software, and web conferencing tools simultaneously.
• Technical aptitude with web browsers, web applications, and other technology.
• Ability to manage multiple technical and administrative tasks accurately, with organization, urgency, and accountability.
• Ability to work remotely from within the United States.

Nice to have

• Experience in a SaaS environment or with an electronic medical record platform.
• Five years of customer service experience.
• Medical administration, billing, help desk, troubleshooting, or call center experience.

Culture & Benefits

• Remote work from nearly anywhere in the United States.
• Paid time off and time for volunteering.
• Health, dental, and vision insurance, plus a 401(k) and HSA.
• Employee resource groups and an emphasis on authenticity, acceptance, accountability, and community outreach.